🛡️ VaultNet
Secure VPN Service
Frequently Asked Questions (FAQ)
Quick Answers: Find answers to common questions about VaultNet Enterprise.
🚀 Getting Started
What is VaultNet Enterprise?
VaultNet Enterprise is a professional network optimization tool that provides secure, encrypted connections to protect your online privacy and enhance network performance.
How do I start using the app?
- Download and install VaultNet Enterprise from the App Store
- Open the app and grant necessary permissions
- Tap the "START" button to connect
- Select a server location from "Connection Options" if needed
Do I need to create an account?
No account creation is required for basic usage. Simply install the app and start connecting. For premium features, you can subscribe through the App Store.
🌐 Connection & Servers
How do I choose a server?
Tap "Connection Options" on the main screen to view available servers. We offer:
- Suggested Connections: Optimized servers for best performance
- Basic Access: Free servers available to all users
- Advanced Access: Premium servers for subscribers (high-speed, global coverage)
Why can't I connect?
If you're having connection issues:
- Ensure you have an active internet connection
- Grant network permissions when prompted (Settings → VPN & Device Management)
- Try selecting a different server
- Restart the app and try again
- Check if your device's firewall is blocking the connection
What's the difference between connection protocols?
VaultNet Enterprise supports multiple protocols:
- Automatic: App selects the best protocol for you
- IKEv2: Fast and secure, works well on mobile
- IPSec: Highly secure, excellent for stability
💎 Subscription & Premium Features
What do I get with Premium?
Premium subscribers enjoy:
- Access to all Advanced Access servers worldwide
- Faster connection speeds and priority bandwidth
- No ads or interruptions
- Advanced network tools
- Priority customer support
How do I subscribe?
- Tap the "Upgrade to Enterprise" button in the app
- Choose your subscription plan (Monthly or Yearly)
- Complete payment through Apple App Store
- Premium features activate immediately
How do I cancel my subscription?
To cancel your subscription:
- Open your device Settings
- Tap your Apple ID at the top
- Select "Subscriptions"
- Find "VaultNet Enterprise"
- Tap "Cancel Subscription"
Note: Cancellation takes effect at the end of the current billing period.
Can I get a refund?
Refunds are handled through Apple's refund policy. To request a refund:
- Visit reportaproblem.apple.com
- Sign in with your Apple ID
- Find your VaultNet purchase
- Select "Request a refund"
🔧 Features & Settings
What is "Always-On Protection"?
When enabled, the app automatically restores your network protection if the connection drops unexpectedly, ensuring continuous security.
What are "App Routing Preferences"?
This feature allows you to select specific apps that should use direct network access instead of going through the encrypted connection. Useful for apps that don't work with network protection.
How do I use Custom DNS?
- Go to Settings → Connection Settings
- Tap "Custom DNS"
- Enter your preferred DNS servers
- Tap "Apply DNS Settings"
What are Network Tools?
Network Tools help you diagnose connection issues:
- Ping Test: Measure network latency
- Speed Test: Measure connection performance
- DNS Lookup: Test DNS response times
- Network Quality: Detect stability and packet loss
🔒 Privacy & Security
Is my data safe?
Yes! VaultNet Enterprise uses:
- AES-256 high-strength encryption
- Secure protocols (IKEv2/IPSec)
- No-logs policy - we don't record your activity
- System-level security technologies
Do you log my internet activity?
No. We have a strict no-logs policy. We do not collect, store, or monitor:
- Browsing history or websites visited
- DNS queries
- Application data transmitted
- Personal communications
See our Privacy Policy for full details.
Can you see what websites I visit?
No. We do not inspect or intercept the content of your network traffic. Your online activities remain private.
⚠️ Troubleshooting
The app won't install on my device
VaultNet Enterprise requires iOS 13.0 or later. Ensure:
- Your device is running a compatible iOS version
- You have sufficient storage space
- Your App Store account is in good standing
Connection keeps dropping
Try these solutions:
- Enable "Always-On Protection" in Settings
- Switch to a different server
- Try changing connection protocol (Settings → Connection Settings → Connection Protocol)
- Check your device's network settings
- Restart your device
Some apps don't work while connected
Certain apps (especially banking or streaming apps) may block network protection. Solutions:
- Add the app to "App Routing Preferences" to bypass protection
- Temporarily disconnect when using those apps
- Try a different server location
Speed is slower than expected
Network protection adds a small performance overhead. To optimize:
- Connect to a server closer to your physical location
- Use "Suggested Connections" for optimized servers
- Upgrade to Advanced Access servers for faster speeds
- Try different connection protocols
- Run a Speed Test in Network Tools to diagnose
📱 Device & Compatibility
What devices are supported?
VaultNet Enterprise supports:
- iPhone (iOS 13.0 or later)
- iPad (iPadOS 13.0 or later)
Can I use one subscription on multiple devices?
Yes! Your App Store subscription can be used on all devices signed in with the same Apple ID.
Does it work on cellular and Wi-Fi?
Yes, VaultNet Enterprise works on both cellular data and Wi-Fi connections.
📞 Contact & Support
How do I contact support?
For help or questions:
Where can I report bugs?
Please email us at [email protected] with:
- Description of the issue
- Steps to reproduce
- Device model and iOS version
- App version (found in Settings → About)
🔗 Additional Resources
💡 Still have questions?
If you can't find the answer you're looking for, please contact us at [email protected]. We're here to help!